Remote Customer Service Representative

Corporate Tools is a company focused on providing support to small business owners. As a Remote Customer Service Representative, you will assist clients by solving their issues over the phone and email, ensuring they navigate their challenges with clarity and ease.

Responsibilities:

• Solve issues fully and guide clients with care and clarity via phone
• Go above and beyond for our clients to help navigate the complexities of our industry
• Take ownership in your role as an individual contributor and as a member of our team
• Help support other customer service groups as needed
• Show up consistently and stay fully engaged each day
• Receive feedback openly and communicate proactively to improve and support team goals
• Handle 40+ daily calls, reaching 3–4 calls/hour within 90 days
• Maintain strong QA scores and positive customer feedback

Requirements:

• Treat others with respect
• Collaborative and coachable
• Self motivated, independent learner and critical thinker
• Strong customer service skills, clear and concise communicator
• Type at least 45 words per minute
• Have a distraction free, professional home workspace
• Strong computer skills, job duties are performed almost 100% online
• Internet Requirements: 5 MB up and 15 MB down - satellite internet is not recommended