Bilingual Spanish Call Center Customer Service Representative

Conduent is a global organization that delivers mission-critical services and solutions. They are seeking a Remote Bilingual Spanish Call Center Customer Service Representative to support customers through phone and digital channels, resolve inquiries, and provide a high-quality customer experience.

Responsibilities:

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests, status changes, complaints, and grievances
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements:

• Ability to multitask and navigate computer systems effectively
• Reliable internet connection and distraction-free remote workspace
• Ability to work with people from diverse backgrounds
• Effective communication and active listening skills
• High School diploma or GED
• Background and drug screening are required
• 1-2 years of previous call center or customer service experience