Bilingual Spanish Customer Service Representative

Continuum Global Solutions is a company dedicated to enhancing customer experiences through exceptional service. They are seeking Bilingual Spanish Customer Service Representatives to assist New York residents with service-related inquiries, ensuring a positive and professional experience for every caller.

Responsibilities:

• Actively listen to callers to understand their concerns, build rapport, and create a positive customer experience
• Address incoming inquiries from New York City residents related to city services and general service needs
• Create work orders, route requests to the appropriate department, and document resident complaints accurately
• Provide accurate information in a timely, professional, and courteous manner
• Direct requests to the appropriate department or agency for further action
• Maintain a professional demeanor with all customers while showing patience, courtesy, and respect
• Build knowledge through training, interactions with support staff, and quality feedback to enhance daily performance and call handling
• Adapt to changing business needs and support additional call types or workflows as needed

Requirements:

• High school diploma or GED with a minimum of 2 years of customer service experience; Associate degree with a minimum of 1 year of customer service experience
• Bilingual in Spanish with strong command of the English language required; training will be conducted in English
• Professional written and verbal communication skills
• Commitment to professionalism and a positive customer service experience
• High level of computer proficiency and strong communication skills
• Ability to thrive in a fast-paced environment with a wide variety of customers and personalities
• Open and flexible availability, including evenings and both weekend days, based on business needs
• Must live in the state of New York