Customer Success Manager- Media Buyers (m/f/d)

Kayzen is a mobile demand-side platform (DSP) dedicated to democratizing programmatic advertising. The Customer Success Manager will drive customer satisfaction, build long-term relationships, and contribute to the company's growth by understanding client needs and developing account strategies.

Responsibilities:

• Form a deep understanding of the client’s business & goals
• Provide DSP advisory and strategic consultation from the onboarding phase
• Maintain detailed internal documentation of client information (Hubspot), interactions (call notes), feature requests (product wishlist), and campaign strategies
• Conduct engaging and informative Quarterly Business Reviews focusing on learnings, growth opportunities, and evangelizing on product roadmap
• Co-manage and optimize campaigns with the Client or Trading team, analyzing aggregate performance and log-level data to improve strategies
• Report on account progress weekly / bi-weekly to internal and external stakeholders (client, PSS Lead, Product teams, etc)
• Set and achieve monthly and quarterly growth and milestone targets together with your Team Lead
• Owning end-to-end client success and results through proactive optimizations, troubleshooting, and coordination
• Proactively identify and address emerging client needs
• Work closely with the product team on enhancements based on client feedback
• Efficiently troubleshoot issues and communicate them to the product and technical teams
• Provide regular feedback to management about client needs, market & competitor intelligence

Requirements:

• 2+ years of experience managing performance-driven web clients – must-have
• Hands-on experience with programmatic or digital advertising platforms
• Proven ability to build and drive processes that truly move the needle for clients
• Capable of working independently and collaboratively
• Strong analytical skills: able to dig into data, spot trends, and turn insights into action
• A proactive mindset: you're comfortable tackling challenges and finding solutions quickly
• Attention to detail
• In-Depth Mastery of Kayzen DSP for Client Success
• Strategic Client Management and Campaign Excellence
• Leading in Industry Knowledge and Trends
• Client Advocacy and Relationship Building