Customer Success Manager

Role Overview

• Manage a portfolio of prioritised customers, working closely with their product and engineering teams, as well as senior stakeholder. You’ll own retention and expansion for your accounts supported by Customer Engineers, Account Executives and our Enode Product teams;
• Own the full post-sales cycle from product development through to launch and scale, including testing new CS strategies and approaches along the way to drive customer impact;
• Build the Customer Success function at Enode
• shaping our approach, processes, systems and tooling that will define how we operate as we scale;
• Collaborating closely with our product teams to ensure what we build reflects what customers actually need.
• Partnering with Sales and Marketing to improve the customer journey from first touch point through to long term success.

Requirements

• 2+ years of relevant experience in early-stage CS at a fast-growing start-up, or applicable experience from management consulting (i.e. with start-up, technology or energy focus).
• You’re comfortable in a customer-facing role and have strong client hands, communication skills and ability to build trust-based relationships with at all levels of an organization.
• You have a start-up mindset, with high levels of agency, drive and ambition.
• Are comfortable in a fast-paced environment with high levels of ambiguity.
• You’re entrepreneurial and energized by building from the ground up.
• You're motivated by ownership and the chance for accelerated career growth.
• You're analytically strong and a first principles thinker, when something isn't working, you diagnose before you escalate.
• You have the ability to work collaboratively in a cross-functional team environment.
• Bonus: Experience from either the energy sector and/or API products.

Benefits

• Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale.
• A mission-driven, fun and caring environment with high drive and ambition.
• Competitive compensation, including a very attractive employee option program
• you’re part of our journey.
• Remote-first in Europe, with the option of attending an office in Oslo or receiving a co-working pass on demand.
• Three annual off-sites to connect with the team in exciting & fun places.
• Flexible, human-first culture.
• Stipend for setting up your home office.