VARITE INCRemote
Customer Service Associate III
United States of America
Full Time
1 day ago
Visa Sponsor
Key skills
Case managementCase management systemsTicketing platformsOperationsLogisticsSOP-driven resolution processesCommunication
About this role
VARITE INC is a company seeking a Customer Service Associate III to provide exceptional service to customers. The role involves managing customer inquiries and ensuring quality outcomes in a fast-paced environment.
Requirements:
- 3+ years customer service or case management experience
- Strong written communication skills for customer-facing responses
- Ability to quickly assess case complexity and make routing decisions
- Experience working in high-volume, fast-paced environments
- Attention to detail and commitment to quality outcomes
- Comfortable working independently with minimal supervision
- Experience with case management systems or ticketing platforms
- Background in operations or logistics environments
- Familiarity with SOP-driven resolution processes
- Problem-solving skills for non-standard cases
- Re-open rate of cases
- Customer satisfaction ratings