Key skills
AWSCommunication
About this role
Role Overview
- Support customers via voice and chat using Amazon Connect
- Deliver a positive experience through empathy, patience, and clear communication
- Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows
- Collaborate with teammates and escalate complex issues as needed
- Participate in ongoing training and continuous improvement
Requirements
- Professional fluency in written and oral communication in English and Spanish (CERF C1 or higher)
- Enjoy helping people, solving problems, and learning new technologies quickly
- High school diploma or equivalent
- Must be at least 18 years old
- Must have a quiet, distraction free home workspace
- Must reside in an approved state
Tech Stack
- AWS
Benefits
- Health insurance
- Retirement contributions
- Paid time off