Clinical Engineering Customer Advocate - Advocate Health Remote FT Days

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. They are seeking a Clinical Engineering Customer Advocate responsible for managing customer service requests, processing purchase requisitions, and ensuring compliance with vendor policies.

Responsibilities:

• Responsible for receipt & dispatch of customer service requests & other inquiries through the CMMS work order system and/or via phone. Includes monitoring and recording internal resource availability, call escalation, and vendor management/scheduling
• Processes HTM purchase requisitions of goods, services, and contract pools into purchase orders per departmental workflow, including obtaining proper levels of approval authority
• As needed, trains front-line team members, suggests alternative sourcing, provides requestor updates to order status and escalates, coordinates with A/P to vet new vendors, ensures HTM compliance with preferred supplier vendor policies, and manages updates to purchase orders
• Ensures all invoices are entered into AP system. Reconciles invoice (or contracted service reports), PO line items, and receipts prior to coding and authorizing payments
• Documents and escalates variances with internal resources and vendors per department procedures
• Provides SharePoint and CMMS data entry and updates under direction of an HTM leader
• Compiles reports
• Coordinates meeting planning and event logistics. Other duties as assigned

Requirements:

• Associates degree in business, accounting, or related field, or five or more years experience working within a healthcare office environment
• Excellent communication skills and understanding of basic medical equipment terminology in order to interpret problems described by service requesters
• Ability to enter and retrieve data from selected software packages such as CMMS work order systems, SharePoint sites and libraries, and invoicing applications as required for daily work activities
• Effective use of Outlook, excel and other business software
• Demonstrates accuracy, thoroughness, and orderliness in performing job duties
• Ability to work independently and as part of a team
• Excellent customer service and communication skills
• Ability to prioritize multiple, simultaneous work requests
• Strong interpersonal, organizational and customer service skills
• Ability to maintain a calm, professional demeanor under pressure