Customer Service Representative

TAS Energy is seeking a Customer Service Representative who enjoys helping people and creating positive customer experiences. In this role, you will be the first point of contact for customers, providing support, answering questions, resolving concerns, and ensuring every interaction leaves customers feeling valued and heard.

Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a professional and friendly manner
• Listen carefully to customer concerns and work toward timely and effective resolutions
• Provide accurate information about products, services, policies, and procedures
• Process customer requests, orders, returns, exchanges, and account updates as needed
• Document customer interactions and maintain accurate records in company systems
• Escalate complex issues to the appropriate department when necessary
• Follow up with customers to ensure concerns have been fully resolved
• Collaborate with team members and other departments to improve the overall customer experience
• Identify recurring customer issues and share feedback that may help improve products, services, or processes

Requirements:

• High school diploma or equivalent; additional education is a plus
• Strong verbal and written communication skills
• Excellent listening, problem-solving, and interpersonal skills
• Ability to remain calm and professional in challenging situations
• Comfortable using computers, customer management systems, and standard office software
• Strong attention to detail and ability to multitask in a fast-paced environment
• Positive attitude and a genuine desire to help others
• Previous customer service experience preferred but not required