Representative II, Customer Service Order Processing

Cardinal Health is a healthcare services and products company that is seeking a Representative II for Customer Service Operations. The role involves processing orders for distribution centers, responding to customer inquiries, and ensuring compliance with order requirements.

Responsibilities:

• Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed
• Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses
• Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles
• Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues
• Coordinates with a variety of internal stakeholders, including Planners and externally facing Customer Service Representatives, regarding customer issues
• For international shipping and in cases of special-order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders
• Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples

Requirements:

• High School Diploma, GED or equivalent work experience
• 1-3 years prior work experience
• Bilingual
• High volume call center work prior
• Healthcare call center