Business Development Manager - Office Products & E-Commerce

Lavazza Group is an internationally recognized company present in 90 countries, seeking a Business Development Manager for their Office Products and E-Commerce division. This role involves developing and leading strategies to enhance Lavazza's B2B E-Commerce presence, managing channel performance, and collaborating cross-functionally to achieve business goals.

Responsibilities:

• Develop and execute strategies to drive sales growth across B2B e-commerce channels, including Office Products accounts, key marketplaces, and direct-to-consumer platforms. Identify and launch new channel and account opportunities
• Manage end-to-end performance of assigned channels, including sales forecasting, budgeting, and achievement of revenue and profitability targets. Partner with Finance to optimize customer and channel economics
• Build and implement data-driven strategic plans informed by business performance, customer insights, and market trends to improve market share, customer experience, and long-term growth
• Lead pricing strategy across channels in alignment with overall B2B objectives. Develop and execute integrated go-to-market and promotional plans to drive incremental sales
• Partner with Marketing to manage product assortment, digital merchandising, and content strategies, ensuring a compelling online presence that supports customer acquisition and retention
• Develop and execute joint business plans with key customers, aligning on shared objectives and leveraging customer strengths to maximize growth opportunities
• Monitor and analyze key performance metrics, including traffic, conversion, and sales drivers, to inform decisions and continuously optimize channel performance
• Partner with Operations, Demand Planning, Marketing, Sales, and B2C teams to align on forecasting, product offerings, promotions, and execution. Support lead generation efforts in collaboration with Telesales
• Negotiate trade terms and agreements using data-driven insights to deliver mutual value while protecting brand positioning. Maintain strong relationships with key customers and partners
• Work with distributor and channel partners to ensure execution of commercial plans and achievement of KPIs
• Lead regular business reviews with key accounts and proactively monitor competitive activity and industry trends to inform strategy

Requirements:

• Four-year college degree Business, Marketing, or related field
• 4+ years experience in customer-facing Key/Sales Account Management required, B2B consumer goods preferred
• 4+ years experience in E-Commerce sales
• 2+ years experience selling in the Office Product channel
• Demonstrated ability of proactively interpret digital trends and think criticality to challenge the status quo
• Excellent interpersonal skills and ability to manage relationships with business partners
• Strong analytic and story telling capabilities to diagnose complex business issues, visualize the data, identify the insights, and recommend clear action plans