Sales Business Development

Angara E-Commerce Private Limited is a luxury jewelry e-commerce company founded in 2007, and they are seeking a highly motivated Customer Service Specialist. The role focuses on building trust and nurturing relationships with existing customers and prospective leads in the USA, driving repeat purchases, and converting prospects into loyal customers.

Responsibilities:

• Conduct outbound calls to existing customers for upselling, cross-selling, and promoting loyalty programs
• Call prospective leads generated via SEM, social ads, referrals, and brand campaigns
• Develop a deep understanding of Angara’s products and personalization options to provide tailored recommendations
• Handle high-value customer conversations with professionalism and empathy
• Collaborate with CRM and marketing teams to execute outbound campaigns
• Maintain detailed records of customer interactions and outcomes in CRM tools
• Meet and exceed KPIs such as conversion rate, repeat revenue share, and AOV uplift
• Provide feedback from customer interactions to marketing, product, and operations teams

Requirements:

• 5+ years of outbound sales experience (luxury/high AOV preferred)
• Excellent communication skills in English (verbal and written), Preferably UK / USA / Australia Expat
• Prior experience in outbound sales, inside sales, or luxury customer service
• Ability to build rapport, consult, and influence buying decisions
• Comfort with high-ticket sales conversations (average orders $1,000+)
• Proficiency in CRM systems, call tools, and reporting dashboards
• Resilience to handle rejection and persistence to follow up effectively
• Understanding of USA customer expectations and buying behavior
• GIA / IGI certification