Senior Client Delivery Project Manager (Member Services Contact Center) - Remote

Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The Senior Client Delivery Project Manager will establish and direct project work-teams to successfully plan, develop, test, and implement projects while ensuring effective communication and coordination among all stakeholders.

Responsibilities:

• Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives
• Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors. Leads project teams
• Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies to establish a solid implementation schedule
• Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule
• Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities, and leads team meetings to ensure delivery objectives are met
• Maintains project documentation; ensures project documents are complete, current, and appropriately stored
• Prepare and distribute project reports and communications; communicates with technology team, project sponsors, stakeholders, functional area managers and/or consultants regarding status of specific tasks
• Ensure various integration elements of assigned projects are properly coordinated including: project plan development, project plan execution, and overall change control; Develop highly technical, detailed project plan including all work required to successfully complete both internal and client facing projects
• Act as the primary liaison and manage expectations of key sponsors and client executive staff related to timing, functionality and business objectives needed to support a successful go live
• Assume responsibility, manages conflict within the group and provides final approval for entire project on behalf of all stakeholders; Troubleshoot project issues and escalate them to upper management if necessary
• Leads lesson learned exercises and participates in root cause analysis discussions
• Ensure that project information is communicated in a timely manner through communication planning, information distribution, performance reporting and administrative closure
• Collaborate effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractor and other 3rd party providers ensuring the quality standards for the project are met
• Facilitate project meetings including project kick off and specification meetings
• Work in a consultative role with senior client management including CEO and project teams to ensure business requirements are met
• Travel to client locations to meet and discuss specifications, business objectives, and project options; facilitate meeting with key client personnel including IT for network connectivity and file mapping
• Serve as mentor for other Operational Services staff related to project management methodologies and best practices
• Maintain interaction with credit unions, MasterCard, VISA and other processors, software vendors and ATM networks for the purpose of coordinating products/projects
• Maintain thorough understanding of payment processing card industry, card processing systems and subsystems, and/or related in-house applications, and a primary understanding of system parameters, regional ATM networks
• Perform other duties as assigned

Requirements:

• 7 years of project management experience required
• 5 years in a client facing role required
• Bachelor's degree in related field and/or equivalent combination experience and education is required
• 5 years in the financial services industry with card processing and payment solutions preferred
• Large-scale conversion project leadership and card processing experience preferred
• Client facing project leadership and card processing experience preferred
• PMP certification preferred