Senior Technical Project Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Senior Technical Project Manager on the Consumer Engineering - Optum team, you will lead complex technical projects, collaborating with cross-functional engineering teams to deploy and scale innovative technology solutions.

Responsibilities:

• Drive the execution of complex, cross-functional technical projects from initiation through delivery, ensuring alignment with organizational goals, technical requirements, and target timelines
• Collaborate with engineering, product, and leadership teams to define project scope, establish clear milestones, and maintain a high-quality product delivery lifecycle
• Use enterprise-approved AI and digital productivity tools to streamline workflows, automate project tracking tasks, and drive continuous improvement in project execution
• Proactively manage issues, risks, resource constraints, and project dependencies, formulating effective mitigation plans and escalating issues appropriately
• Maintain comprehensive project documentation, track key performance indicators (KPIs), and present clear status updates to technical and business stakeholders
• Prepare and communicate status and progress updates to team and leadership.Proactively communicate on issues and risks
• Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement

Requirements:

• Bachelor's degree
• 5+ years of experience leading and managing complex technical projects or software/infrastructure delivery within a large enterprise or technology-focused environment
• 3+ years of experience working with Agile/Scrum methodologies and enterprise project tracking tools (e.g., Jira, Rally, Confluence)
• 3+ years of experience managing project budgets, risk mitigation, and cross-functional dependency mapping
• Project Management professional certification (e.g., PMP, PMI-ACP, CSM, or SAFe certification, or similar)
• Experience managing projects involving conversational AI, generative AI applications, virtual assistants, or contact center technology modernization
• Experience in consumer-facing technology products
• Experience in the healthcare technology sector or managing large-scale healthcare IT implementations
• Familiarity with cloud-native architectures (e.g., AWS, Azure) and modern software development lifecycles (SDLC)
• Track record of evaluating and incorporating emerging technology solutions, such as generative AI assistants, to enhance personal and team productivity
• Demonstrated experience communicating effectively and proactively with team and leadership
• Proven capability to lead and coordinate distributed, cross-functional technical teams