Account Manager/Project Manager - Pharma

WPP Production is a unified global production company that integrates content producers and studios to deliver multi-channel content systems. The role of Client Partner involves managing pharmaceutical clients and overseeing the execution of complex content and production projects, ensuring high-quality deliverables that meet industry standards.

Responsibilities:

• Own the overall project delivery for a dedicated group of clients, acting as the primary point of contact for all project-related stakeholders, including clients, agency partners and internal team
• Triage incoming work, develop sound implementation plans, and lead the execution of complex content and production projects from inception through to completion, ensuring all deliverables meet or exceed client expectations
• Coordinate seamlessly with our offshore production hubs (e.g., primarily in Latin America) and internal teams (e.g., Project Management, Creative, Tech) to ensure efficient workflow, clear priorities, and accurate project timelines and schedules
• Vigilantly oversee the entire production lifecycle, including creative design, development, regulatory review, and QA, to guarantee the timely delivery of high-quality, compliant omnichannel assets (digital, print, video, social, etc.)
• Serve as the main communication link with clients and their creative agency partners. This includes regularly attending client meetings and kick-offs, coordinating hand-offs, and providing proactive updates on project considerations, risks, and dependencies
• Act as a proactive problem-solver, anticipating potential issues with milestones or deliverables and swiftly identifying solutions or escalating as needed to senior management
• Work to leverage WPP Production capabilities, aligning tactical prioritization and project execution with Client’s priorities and strategic marketing goals
• Maintain fiscal integrity across all assigned projects, preparing accurate budget updates, managing financial aspects, and contributing to overall account health

Requirements:

• A minimum of 2-4 years of hands-on, client-facing account and/or project and delivery management experience within advertising or marketing communications
• Proven experience managing complex digital projects and other omnichannel campaigns (digital, social, print, video, etc.) from start to finish
• Experience working in (preferably large) agencies on significant accounts
• Demonstrated experience working effectively with multi-disciplinary teams (CX, UX, Tech, Creative, PM/AM) across remote offices, including offshore production teams
• Proven ability to manage project budgets, track fiscal responsibility, and provide accurate financial updates
• Availability to travel to the Titusville, NJ or Horsham, PA Offices on a 2-3 times a week on a hybrid schedule
• Familiarity with the complexities and regulations within pharma marketing content and its production, including an understanding of pharmaceutical review submissions, is a significant plus
• Good understanding of design, development, and production for omnichannel delivery, including web standards, user-centered design, optimization, and search practices
• Proficiency in Adobe, MS Office products and familiarity with CRM systems (e.g., Salesforce Marketing Cloud)