Corporate IT Automation Engineer

Tempo Software is a company that provides integrated solutions for time management and resource planning. They are seeking a Corporate IT Automation Engineer to build a modern, automation-first IT function by replacing manual processes with automated workflows and AI agents, while mentoring existing systems administrators to foster a culture of automation.

Responsibilities:

• Identify high-volume, repetitive IT processes — ticket triage and routing, access requests and provisioning, onboarding/offboarding (joiner-mover-leaver), software license assignment, password and MFA resets, and device lifecycle tasks — and automate them end to end
• Design and ship workflow automation across the IT service management platform (Jira Service Management) including request types, approval flows, SLAs, queues, and automation rules
• Build integrations between systems (ITSM, IdP, HRIS, endpoint management, and SaaS apps) using APIs, webhooks, and iPaaS / orchestration tooling (e.g., n8n, Workato, Zapier, or Tines)
• Stand up and maintain self-service capabilities so employees can resolve common requests without a human in the loop
• Define and track automation KPIs — percentage of tickets auto-resolved, mean time to resolution, manual-touch reduction, and deflection rate — and report progress to IT leadership
• Build, evaluate, and maintain AI agents for IT use cases such as intent classification, ticket sizing, auto-response drafting, triage and assignment, knowledge-base curation, and stale-ticket management
• Implement appropriate guardrails and human-in-the-loop approval gates for any agent action that is employee-facing, security-sensitive, or published to a knowledge base
• Apply prompt engineering, retrieval-augmented generation, and agent-orchestration patterns; integrate agents with enterprise platforms via APIs and MCP-style connectors
• Establish evaluation, monitoring, and audit practices so agent behavior remains accurate, safe, and explainable over time
• Coach existing systems administrators in scripting, version control, API usage, and automation design so that automation becomes a team-wide capability
• Establish engineering practices for the IT team: source control, code review, testing, documentation, and safe change management for automations
• Run knowledge-sharing sessions and pair on builds; create reusable templates, libraries, and playbooks that lower the barrier to automating new processes
• Champion an automation-first mindset, helping the team evaluate whether a recurring task should be automated before it is staffed
• Own the lifecycle of automations and agents — monitoring, alerting, error handling, and graceful failure — so automated processes are dependable in production
• Partner with Security and IT Compliance to ensure automated access provisioning and agent actions meet least-privilege, audit, and separation-of-duties requirements
• Maintain clear documentation and runbooks so automations are transparent and supportable by the broader team

Requirements:

• 5+ years in IT engineering, systems administration, DevOps, or IT automation, with a track record of eliminating manual work through automation
• Strong scripting and programming skills (Python and/or Bash) and fluency working with REST APIs, webhooks, and JSON
• Hands-on experience with an ITSM platform - Jira Service Management a hard requirement - including workflow and automation configuration
• Experience administering or integrating core SaaS IT systems: Google Workspace a hard requirement and Cloud Identity for identity and access - Okta a hard requirement - , and endpoint/MDM tooling
• Demonstrated experience building with AI — LLM APIs, prompt engineering, and ideally agentic or RAG-based applications
• Hands-on experience with Google Cloud Vertex AI hard requirement for building, deploying, and operating AI/agent workloads
• Experience with workflow orchestration / iPaaS tooling (n8n, Zapier, Tines, or equivalent)
• Ability to mentor peers and communicate technical concepts to non-technical stakeholders
• Experience in a high-growth SaaS or technology company
• Familiarity with infrastructure-as-code and CI/CD concepts applied to IT automation
• Exposure to data tooling (SQL and a data warehouse such as BigQuery) for reporting and agent context
• Relevant certifications (Google Cloud, Google Workspace, Okta, JSM)
• Experience standing up or contributing to an Automation Center of Excellence