Customer Service Specialist (Remote)

HB Travels Agency USA is committed to providing dependable, high-quality service to clients nationwide. They are seeking a Customer Service Specialist to support travelers throughout their planning and booking experience, assisting clients with inquiries and ensuring a positive travel experience from start to finish.

Responsibilities:

• Respond to customer inquiries via email, phone, and messaging platforms in a timely, professional manner
• Assist clients with booking questions, modifications, cancellations, and special travel requests
• Provide clear, accurate information on destinations, travel documentation, and agency processes
• Track and update customer details to ensure accuracy and smooth communication
• Follow up before and after travel to confirm details and gather feedback
• Handle client concerns with patience, empathy, and strong problem-solving skills

Requirements:

• Strong verbal and written communication skills
• Experience in customer service
• High attention to detail and strong organizational habits
• Ability to learn new tools, software, and systems quickly
• A friendly, patient, and service-oriented attitude
• Experience in travel, hospitality, or tourism is a plus