Sr. Product Manager, Onboarding Experience

WEX is transforming how customers engage with their products through modern digital experiences. They are seeking a Senior Product Manager, Onboarding Experience to lead the evolution of their Client Hub platform, focusing on AI-powered onboarding experiences and driving customer implementation success.

Responsibilities:

• Own and execute the product roadmap for the Client Hub onboarding platform
• Lead the development of AI-powered and agentic onboarding capabilities that improve customer implementation experiences
• Drive customer time-to-value by simplifying onboarding workflows and reducing operational friction
• Partner with Engineering, Risk & Compliance, Sales, Implementation, Design, and Developer Experience teams to deliver scalable solutions
• Leverage AI tools and workflows to accelerate product discovery, prototyping, delivery, and experimentation
• Define product requirements, success metrics, and roadmap priorities based on customer needs and business objectives
• Lead cross-functional teams through ambiguity and influence stakeholders without direct authority
• Analyze customer, operational, and business data to identify opportunities for platform optimization and growth
• Balance customer experience, scalability, operational efficiency, and commercial impact in product decisions
• Contribute to long-term platform strategy and future onboarding experience innovation

Requirements:

• 6-10 years of Product Management experience
• Proven success building and scaling 0-to-1 products or platforms
• Experience with customer onboarding platforms, onboarding workflows, or agent experiences
• Deep expertise in AI-native product management and execution
• Demonstrated experience using AI tools to accelerate prototyping, product discovery, solution design, and delivery
• Strong roadmap ownership and execution capabilities
• Experience influencing cross-functional stakeholders without direct authority
• Experience working closely with Risk & Compliance organizations
• Strong systems-thinking and strategic problem-solving abilities
• Experience building products involving APIs, SDKs, developer platforms, or data-definition frameworks
• Excellent communication, collaboration, and stakeholder management skills
• Bachelor's degree or equivalent combination of education and experience
• Experience building agentic AI products
• Corporate Payments or FinTech experience
• Partner onboarding experience
• Experience with Confluence, Tableau, GitHub, and Snowflake
• Familiarity with big data frameworks
• Experience working in highly regulated environments
• Experience collaborating with developer platform teams
• Experience driving AI-enabled operational efficiencies across product organizations