Product Manager

PayJunction is a leader in the payments industry, seeking a Product Manager to oversee their NoCode platform and merchant operations portfolio. This role involves coordinating development efforts and enhancing the merchant experience through human-centered design thinking.

Responsibilities:

• Own the product vision, strategy, and quarterly roadmap for NCPI and merchant operations. Articulate where we are going, why, in what order, and what we are choosing not to do
• Coordinate external NCPI development with internal engineering. Define integration contracts, acceptance criteria, and handoff processes. Ensure both teams are aligned on scope and timeline
• Own the merchant experience across the operational product surface. Identify friction, advocate for usability, and improve the daily experience of merchants using PayJunction
• Build and maintain the product backlog with strategic intent. Prioritize based on business value, cost of delay, and merchant impact. Maintain 2-4 sprints of ready work at all times
• Drive the multi-horizon marketplace strategy: sequence the evolution from NoCode integrations to a full partner ecosystem with clear milestones and measurable outcomes at each stage
• Conduct product discovery before committing major work. Talk to merchants, interview integration partners, analyze support data, review competitive ecosystems. Validate before building
• Write benefit hypotheses for major initiatives and validate outcomes post-ship. Own the full cycle: discover, plan, build, ship, measure, learn
• Collaborate with engineering during sprint planning, refinement, and execution. Be available, be clear, and treat developers as partners in building the right thing
• Communicate proactively with stakeholders. Send monthly domain updates. Surface trade-offs and sequencing changes before people have to ask
• Triage all incoming requests in your domain. Accept, defer, decline, or route. Every request gets a visible disposition

Requirements:

• 3+ years working with Agile/Scrum teams, driving (not just participating in) sprint planning, refinement, and backlog health
• Experience managing products built by external development teams, coordinating between external vendors and internal engineering for integration and alignment
• Experience with API, platform, or integration products where your users included developers or technical partners
• Experience owning merchant-facing or SMB-facing product experiences where the end user is a business operator managing daily workflows
• Proven track record of outcome-focused delivery with measurable evidence of impact (adoption, engagement, revenue, retention)
• Experience with marketplace, ecosystem, or integration platform strategy involving third-party developers or partners
• Strong human-centered design instincts: you think in user journeys, you notice friction, you advocate for usability even when no one asks you to
• 7+ years of experience preferred as a Product Manager or in a similar product leadership role
• Experience in payments, fintech, or B2B SaaS with regulated environments preferred
• Familiarity with Jira, Confluence, and product intake/discovery tools preferred
• Product management certifications (CSPO, PSPO, or equivalent) preferred
• Bachelor's degree in Business, Computer Science, or a related field preferred