Principal Product Designer, Customer Design Lead

Thumbtack helps millions of people confidently care for their homes. As the Customer Design Lead, you will own and elevate the end-to-end experience for Thumbtack's Customer platform across native and web, shaping product direction and driving high-impact strategic projects.

Responsibilities:

• Own the end-to-end quality and coherence of the customer experience across native and web
• Shape product direction at the pillar and company level through customer insight, systems thinking, and strategic design leadership
• Identify systemic experience gaps and high-impact opportunities; drive cross-pillar projects to close them
• Establish and uphold customer design principles that guide teams in making product and quality tradeoff decisions
• Identify systemic experience gaps and drive cross-pillar projects to close them
• Produce platform-level artifacts: experience maps, north star visions, and strategic roadmaps
• Mentor senior and mid-level designers on craft and career growth

Requirements:

• 12+ years of product design experience, with significant time at principal or staff level
• Portfolio demonstrating platform-level or pillar-level design ownership, not just individual feature execution
• Deep expertise in cross-platform experience design (native + web)
• Track record of establishing quality infrastructure: design principles, quality bar or other rituals
• Strong product thinking and the ability to shape strategy, prioritize opportunities, and navigate complex business and user tradeoffs
• Exceptional mentorship and coaching skills, particularly for senior and staff ICs
• Highly effective communication skills: able to present and influence at the org and company level
• Experience partnering with research and analytics leaders to drive forward-thinking, strategic insights
• Demonstrated ability to work across multiple teams and drive alignment on ambiguous, high-stakes problems