Hexaware Technologies is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to clients worldwide. They are seeking an experienced Delivery Manager with a strong DevOps background to lead enterprise DevOps platform managed services, focusing on service delivery, governance, reliability, and continuous improvement across the DevOps toolchain ecosystem.
Responsibilities:
- Own service delivery, SLAs/SLOs, incident, problem, and change management (ITIL)
- Ensure reliability, availability, capacity planning, DR, and platform governance
- Lead DevOps platform modernization, upgrades, migrations, and automation initiatives
- Drive CI/CD, IaC, containerization, observability, DevSecOps, and release governance best practices
- Manage security, compliance, audit readiness, and risk controls
- Partner with business, engineering, security, and vendor teams
- Track DORA metrics, MTTR, adoption, and service performance KPIs
Requirements:
- 10+ years of IT experience
- 5+ years in DevOps/Platform Engineering
- 3–5+ years in service delivery, engagement, or managed services leadership
- Strong expertise in CI/CD, SCM, IaC, Kubernetes, cloud platforms, observability, and ITSM
- Experience with tools such as GitHub, GitLab, Jenkins, Azure DevOps, Terraform, Ansible, Kubernetes, Artifactory, Vault, SonarQube, Splunk, Datadog, ServiceNow, and AWS/Azure/GCP
- Excellent stakeholder management and executive communication skills
- ITIL Foundation or equivalent experience
- Certifications: AWS Architect, CKA/CKAD, Terraform Associate, PMP/PRINCE2, SAFe, ITIL Intermediate
- Experience consolidating/modernizing toolchains and leading platform migrations at scale
- Demonstrated FinOps practices and license optimization in platform contexts
- Experience with developer portals and golden path enablement
- Background in data-driven reporting (e.g., building KPI dashboards)