SFDC Business Analyst

HMG AMERICA LLC is seeking an SFDC Business Analyst to act as the bridge between customers’ commercial, R&D, and operations teams and the technical delivery team. The role involves eliciting, documenting, and translating business needs into functional requirements for Salesforce solutions supporting integration.

Responsibilities:

• Conduct workshops and interviews with Customer stakeholders (Sales, Marketing, Finance, Supply Chain)
• Document business processes, user stories, and functional specifications for Sales Cloud, Service Cloud, CPQ and B2B Commerce
• Analyze gaps between Customer legacy processes and Salesforce ecosystem
• Serve as liaison between business users, IT, vendors, and development teams
• Support UAT planning, test case creation, and user training

Requirements:

• Experience: 5+ years as a Salesforce BA in Life Sciences / HLS
• Salesforce Knowledge: Sales Cloud, Service Cloud, CPQ fundamentals and B2B Commerce
• Domain: Understanding of reagent/antibody commercial workflows or diagnostic products
• Soft Skills: Excellent communication; ability to translate scientific/commercial needs into technical requirements