Business Analyst

CVS Health is committed to shaping a more connected and compassionate health experience. The Business Analyst will support the Resources for Living program during a significant digital transformation, focusing on project tracking, data analysis, and executive reporting.

Responsibilities:

• Support the RFL re‑platforming program through structured project tracking, milestone management, and dependency coordination
• Maintain and continuously update integrated project plans, including platform build, migration waves, business readiness, and operational readiness
• Track key migration readiness indicators (feature readiness, testing status, pilot readiness, risks, and mitigations)
• Own status reporting for leadership, including executive summaries, dashboards, and weekly/bi‑weekly updates
• Track and manage risks, issues, and decisions, ensuring visibility and follow‑through across teams
• Partner with Product Managers, Engineering, Analytics, and Business teams to ensure alignment on scope, priorities, and timelines
• Monitor and analyze usage, engagement, and adoption metrics across web and native experiences
• Develop and maintain operational dashboards tracking performance, feature utilization, and business KPIs
• Analyze trends, anomalies, and opportunities, and surface insights to Product, Business, and Leadership teams
• Support business intake analysis, helping evaluate requests, enhancements, and operational needs
• Identify opportunities for process improvement, automation, and reporting efficiency
• Facilitate alignment across Product, Engineering, Business, Operations, and Analytics teams
• Ensure consistency in how progress, risks, and metrics are tracked and communicated
• Maintain high standards of organization, documentation, and transparency across the RFL program

Requirements:

• 2+ years of experience in a PMO, Business Analyst, Program Analyst, or similar role supporting digital initiatives
• Strong experience tracking complex projects or programs across multiple teams
• Excellent analytical skills, with experience working with metrics, dashboards, and reporting
• Strong written and verbal communication skills, including experience preparing leadership‑level updates
• Ability to manage ambiguity and operate effectively in fast‑paced, cross‑functional environments
• Strong organizational skills and attention to detail
• Bachelor's degree or equivalent work experience
• Experience supporting large‑scale platform launches or migrations
• Familiarity with Agile / SAFe environments (without acting as a PO)
• Experience working with tools such as Excel, PowerPoint, Jira, Rally, Confluence, or similar
• Comfort partnering with data/analytics teams to interpret dashboards and KPIs
• Background in healthcare, benefits, digital platforms, or enterprise technology
• Experience supporting post‑launch operational analysis or platform optimization