Primary focus on supporting Service operations while maintaining a working understanding of other business areas
Support Salesforce help Case Management
Manage customer expectations at all levels
Partner with stakeholders to analyze business processes, gather requirements, and identify opportunities for continuous improvement
Translate business requirements into functional specifications, ensuring clear documentation and traceability
Act as SME for integrations, data quality, reporting, and analytics associated to areas of business you are supporting
Build strong cross-functional relationships, manage stakeholder expectations, and independently drive priorities and communication
Participate in projects as needed by providing business analysis, testing support, and other cross-functional contributions to ensure successful delivery
Ensure all documentation is created, maintained, validated, and kept up to date to support system accuracy, user adoption, and ongoing process effectiveness
Work independently and communicate professionally
Communicate to business stakeholders regarding enhancements
Other duties as needed

Medical/Dental/Vision coverage
PTO
401K match
Support for community involvement
Company provided life insurance
Optional employee paid voluntary life insurance
Dependent life coverage
Voluntary accident coverage
Short term and long-term disability
3 weeks of paid time off for new employees
11 company paid holidays
Vacation accrues on a monthly basis
Paid sick time in accordance with the federal, state and local law
Paid parental leave and tuition reimbursement after 6 months of continuous service

Sales Business Analyst II

Key skills