Customer Success Manager

EquipNet is a company that assists manufacturers in managing their surplus capital equipment across various industries. They are seeking a Customer Success Manager to lead project plans, ensure client satisfaction, and coordinate resources to successfully liquidate assets.

Responsibilities:

• Manage assigned projects through to completion
• Effectively build customer relationships that promote retention and loyalty
• Coordinate resources available to ensure project success
• Ensure client expectations and deadlines are met
• Support Project Managers on specific activity including absence cover
• Support Account Leaders with generating client data, presentation materials, and general admin work
• Work in close partnership with all departments, particularly Logistics, Sales, and Finance
• Develop and maintain project records and documentation
• Manage and coordinate logistics activity
• Demonstrate tenacity in work activities

Requirements:

• Minimum of 2 years Customer Success/Customer Support, (preferably in manufacturing or industrial products)
• Microsoft Suite (Microsoft 365) proficiency, specifically in Excel and PowerPoint
• Excellent planning, organising and networking skills
• Enthusiastic, highly driven, able to cope under pressure and able to meet targets
• Excellent commercial acumen
• A natural communicator who has excellent negotiation, presentation, persuasive and interpersonal skills
• Technical aptitude and the ability to learn and support new system implementation or changes