Disaster Relief Customer Service Agent - Remote in Select States Only

Military Spouse Jobs is seeking Disaster Relief Customer Service Agents to provide support to those impacted by catastrophic weather. The role involves delivering exceptional customer service via phone, documenting inquiries, and following protocols to ensure customer satisfaction.

Responsibilities:

• Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction
• Document each customers inquiry information into a database
• Verify customers information, making corrections and updates as needed
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible
• Follow-up with callers as necessary
• Use statistical contact center data to make improvements to performance
• Outbound calling for surveying to obtain client specific information
• Shift and Schedule adherence

Requirements:

• High School Diploma or GED
• Prior call center or customer service experience highly desired
• Effective verbal and written communication skills
• Ability to multi-task
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
• Ability to sit for extended periods of time
• Ability to successfully pass a background investigation and drug screen
• Must successfully pass preemployment criteria testing and internet speed test
• Must be able to obtain and maintain required clearance level
• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
• Must be able to meet the minimum internet speed requirements for specific program
• Hotspots, satellite and wireless internet service is NOT allowed for this role
• Bilingual in Spanish is a plus