Sr Desktop Support Technician

Hi,

Greetings from DIA SOFTWARE SOLUTIONS LLC!

We reaching out about an exciting Direct client opportunity with one of our clients. Please review the requirements and let me know if you are interested in this position?

Direct client Req:: Need Sr Desktop Support Technician ,Hybrid, VA

PLEASE SEND THE RESUMES TO SKUMAR AT DIASOFTWARESOLUTIONS DOT COM !

Job Description:

• Daily Duties Includes but not limited to:
• Determine the needs of the region for hardware, software, upcoming projects, and more.
• Communicate needs of the region to the IT Operations Center.
• Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals of the Operations Center.
• Direct users to the appropriate source of help based on needs.
• Coach staff through troubleshooting computer, hardware, phone, mobile phone, asset inventory, and software issues.
• Advise users on how to use technology or what technology exists to meet their business needs or communicates those needs to the IT Operations Center for advice.
• Provides coordination and assistance with Asset Management, PC Refresh, Phone System Issues, Printer Refreshes, etc.
• Escalates any urgent issues and outages to the IT Operations Center, Information Security Office, and VITA when necessary.
• Actively tracks current and future initiatives, needs, issues, concerns, projects, and action items.
• Provides weekly reports on the status of operations and the above listed tracked activities to the IT Operations Center.
• Communicates new technologies, opportunities, events, changes, policies, best practices and procedures to the assigned region.

Fill the above skills in the below box and have consultant to complete

SKILLS MATRIX

Skill

Required

Amount of Experience

Experience

Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management

Required

1 Years

General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings.

Required

1 Years

Experience troubleshooting hardware and software hands-on or from a service desk.

Required

1 Years

Demonstrated skills in creating professional communications to users. Demonstrated success in managing and prioritizing work

Required

1 Years

Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need

Required

1 Years

Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.

Required

1 Years

Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues

Required

1 Years

experience working on PC Refresh projects

Required

1 Years

demonstrated knowledge Virginia Information Technologies Agencies policies

Required

1 Years

Hardware/software troubleshooting experience

Highly desired

1 Years

DIA SOFTWARE SOLUTIONS LLC.

Austin, TX 78727| Direct:

DIA SOFTWARE SOLUTIONS is an Affirmative Action/Equal Opportunity Employer that supports workplace diversity. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All Dia soft staff must be able to demonstrate the legal right to work in the United States. DIA SOFTWARE SOLUTIONS is an E-Verify employer