Business Analyst (ITS)

The University of Southern California’s Information Technology Services organization is seeking a Business Analyst to support Workday Financials and related ERP financial business processes. The role involves production support, enhancements, project work, requirements gathering, analysis, documentation, testing, and stakeholder support.

Responsibilities:

• Develop requirements, conceptualize designs, and recommend business processes in support of core organizational functions for the university
• Collaborate with business partners and stakeholders, including students, faculty, and staff, to understand needs, pain points, challenges, and opportunities
• Conduct and facilitate requirements-gathering sessions and translate stakeholder input into clear functional documentation
• Support Human Centered Design processes and standard business analysis methodologies to define problems, opportunities, and solutions
• Build, design, and deliver solutions that meet customer needs and expectations
• Partner with technical teams to profile applications and services, identify interdependencies, and support complementary designs
• Develop project analysis documentation, including business requirements, scope matrices, use cases, future-state proposals, and user acceptance testing plans
• Support test strategies, release management activities, risk mitigation, and adoption of new or improved business processes
• Use analytics and customer feedback to help measure results, document success, identify opportunities, and support decision-making
• Maintain currency with emerging technologies, standards, business analysis practices, and process improvement methods
• Build strong working relationships across ITS and the broader university community
• Demonstrate ITS values through accountability, ethical decision-making, strong customer service, collaboration, and clear communication

Requirements:

• Bachelor's degree
• Combined experience/education as substitute for minimum education
• 2 years
• Proven record of delivering end-to-end, user-centered products, considering stakeholder requirements, user research, market analysis, data, customer feedback, and technical constraints or opportunities
• Experience conducting or facilitating requirement-gathering interviews or sessions
• Experience utilizing analytics tools to measure results of user-centered products, documenting success, presenting opportunities, and supporting decision-making
• Proficiency in Microsoft Office tools and applications, an understanding of Lean and Agile methodologies, and familiarity with computer programming concepts
• Experience developing test strategies and plans, using widely accepted test methodologies or frameworks and proven analytical and problem-solving skills
• Experience working with functional groups, utilizing time management and prioritization skills to make efficient, logical decisions in a rapidly-changing environment
• Excellent written and oral communication skills, with experience presenting technical topics in a business-oriented fashion to non-technical audiences
• Proven experience establishing strong working relationships with a wide range of team members and clients, utilizing clear and effective functional documentation skills
• Bachelor's degree in Business Administration
• 4 years of relevant experience
• Experience in IT, business administration, higher education, or related fields
• Experience supporting Workday Financials or another ERP financial system, such as SAP, Oracle, Microsoft Dynamics, NetSuite, or a similar platform
• Experience with full-lifecycle financial business processes, including procure-to-pay (P2P), source-to-pay (S2P), accounts payable, financial accounting transactions, asset management, or related ERP financial workflows
• Understanding of how ERP procurement systems integrate with financial accounting processes, including encumbrance accounting, commitments, obligations, year-end carry-forward processes, and general ledger transaction flow
• Familiarity with Financial Data Model, chart of accounts, or related financial structure concepts
• Experience supporting production support, issue resolution, enhancements, or project work in a financial systems environment
• Experience using Jira or a similar tool to document, track, and manage support issues, enhancements, requirements, or project tasks
• Experience creating business requirements, process maps, use cases, scope matrices, future-state documentation, UAT plans, or related project documentation
• Experience working in complex, cross-functional environments with business stakeholders, technical teams, product teams, or service delivery partners
• Familiarity with Human Centered Design, Lean, Agile, testing frameworks, release management, or change adoption practices