Sales Operations Product Manager

Keysight Technologies is a leader in technology innovation, specializing in electronic design and testing solutions. They are seeking a Sales Operations Product Manager to oversee the end-to-end sales workflow within Salesforce CRM, ensuring alignment between executive strategy and sales operations while leading a team to optimize processes.

Responsibilities:

• Accountable for the full lifecycle and performance of a defined E2E sales workflow (e.g., lead-to-opportunity, quote-to-cash, forecasting and prospecting)
• Owns the user experience for the global population operating within the workflow
• Ensures consistency, scalability, and standardization across regions and business units
• Owns the creation, maintenance, and communication of the E2E workflow strategy and vision
• Aligns product strategy with corporate and executive priorities
• Acts as the single point of accountability for ensuring the workflow delivers measurable business value
• Translates strategic vision into a clearly defined, actionable roadmap
• Establishes near-term and long-term priorities aligned to business outcomes
• Makes monthly prioritization decisions on user stories and enhancements in support of roadmap delivery
• Balances competing demands across regions, functions, and technical constraints
• Defines and maintains KPIs and success metrics tied to development and changes to existing sales workflows that depict digital product team success and alignment with business priorities (e.g., user support tickets, digital product team outcomes)
• Continuously monitors and communicates workflow performance to stakeholders and leadership
• Uses data and insights to drive continuous improvement in process and system capabilities
• Maintains a strong, continuous connection with the end-user community
• Establishes and operates a structured engagement model including: Regular focus groups, Standardized intake and feedback processes, Direct engagement with key users and stakeholders
• Translates feedback into actionable product enhancements and priorities
• Leads a team of Business Process & Analysts & SMEs responsible for supporting both strategy and execution
• Ensures the team effectively: Investigates user feedback and business issues, Defines and documents requirements and user stories, Partners with IT to design and assess solutions, Grooms backlog items and prioritizes stories for development, Pushes prioritized work into digital product teams working with product owners on monthly sprint cycles, Develops and maintains training content and delivery, Manages efforts using project management methodologies, Maintains continuous knowledge growth on technology and approach for E2E sales
• Partners closely with IT, Sales, Marketing, Partner Delivery, and other stakeholders to ensure successful solution delivery
• Ensures clear separation of business-owned process design and IT-owned technical implementation
• Participates in Agile ceremonies including backlog grooming, sprint planning, and UAT
• Facilitates global stakeholder alignment through relationship building and align cross business unit roadmaps
• Leverages Salesforce capabilities (Sales Cloud, CPQ, automation tools, reporting, and AI) to support workflow optimization
• Ensures proper governance, data integrity, and platform scalability
• Identifies opportunities for automation and simplification
• Understands how to manage tech debt ensuring system optimization

Requirements:

• 7–12+ years of experience in Sales Operations, Product Management, or Salesforce platform ownership
• Deep expertise in Salesforce CRM (Sales Cloud required; CPQ and analytics preferred)
• Demonstrated experience owning end-to-end business processes at scale
• Proven ability to translate executive strategy into product roadmap and execution
• Experience leading cross-functional teams and influencing senior stakeholders
• Strong analytical, problem-solving, and decision-making skills
• Strong understanding of boundary systems that influence and enhance the sales experience, including: Marketing automation platforms (e.g., lead management, campaign attribution), Partner Relationship Management (PRM) systems, Customer Success / Customer Lifecycle Management tools
• Advanced working knowledge of Microsoft and Macintosh workstation environments, including productivity, file management, and system-level efficiencies
• Proficiency with enterprise collaboration tools (e.g., Teams, SharePoint, Slack, Miro, Confluence) to drive cross-functional engagement
• Familiarity with wireframing and prototyping technologies (e.g., Figma, Lucidchart, Balsamiq) to support UX-driven solution design
• Demonstrated ability to stay current on industry best practices, emerging technologies, and trends in sales operations, CRM platforms, and digital product management and adoption
• Experience leading global sales process standardization efforts
• Salesforce certifications (Admin, Advanced Admin, Platform App Builder, Architect, CPQ Specialist)
• Familiarity with Agile product management and sprint-based delivery models
• Experience with AI-driven sales tools (e.g., Einstein AI, Data Warehouses, LLM)
• Background in UX/UI design or digital experience optimization