IT Business Systems Analyst Senior or Lead

Progressive Insurance is dedicated to helping employees move forward and live fully in their careers. As a senior or lead IT business systems analyst, you will serve as a liaison between business and IT groups, leading the identification and definition of complex systems requirements and guiding the redesign of processes for efficiency.

Responsibilities:

• Lead and advise others in identifying and defining complex systems requirements, scope, and objectives
• Capture complex business requirements while guiding others in redesigning existing processes to make them more efficient for end customers and internal customer service representatives
• Initially work on a large project to convert chat and email applications to use Salesforce Financial Services Cloud

Requirements:

• Bachelor's Degree or higher in an Information Technology, business discipline or related field of study and a minimum 4 years of related work experience in requirements gathering activities or Progressive systems experience
• In lieu of the above, the completion of a technical training program, and a minimum of 4 years related work experience in requirements gathering activities or Progressive systems experience
• In lieu of the above, a minimum of 6 years related work experience in requirements gathering activities or Progressive systems experience
• Proficiency in Salesforce Financial Services Cloud (FCS), Sales or Services Cloud, coupled with awareness of Salesforce administration functions
• Knowledge of industry-standard tools for process mapping, documentation, and software development lifecycle management to enhance clarity and streamline business operations
• Experience working with business customers to redesign their existing processes
• Knowledge of Agile processes and methodologies and working with Azure DevOps or similar tools