Business Analyst | Philippines

Peak Support is dedicated to providing exceptional service to clients and an excellent work environment for team members. They are seeking a highly analytical Business Analyst to transform data into actionable insights, support decision-making, and drive operational efficiency.

Responsibilities:

• Conduct business process analysis to identify improvement opportunities and optimize workflows
• Gather, document, and manage business and functional requirements
• Design and develop interactive dashboards and reports to support data-driven decisions
• Prepare and deliver business case presentations to stakeholders
• Translate complex data into clear insights for both technical and non-technical audiences
• Collaborate with cross-functional teams to implement analytics solutions and process enhancements

Requirements:

• Proficiency in Microsoft Excel and PowerPoint
• Strong experience with Power Query and Power Pivot
• Excellent English communication skills (written and verbal)
• Basic understanding of database structures, tables, and data relationships
• Strong analytical, problem-solving, and critical-thinking abilities
• Prior experience in Business Analytics within a BPO (Business Process Outsourcing) environment
• Experience in scheduling, forecasting, and capacity planning
• Hands-on experience with Salesforce reporting (Classic & Lightning)
• Ability to create and modify Salesforce reports
• Experience in Zendesk report creation, including MAQLs
• Familiarity with Microsoft PowerApps and Power Automate
• Experience building or optimizing analytical/solving models