Customer Service Representative (Mandarin Required)

Think Academy is a world-leading education and technology enterprise serving millions of students globally. The Customer Service Representative role involves providing course consultations, proactive outreach to potential customers, and delivering excellent service to existing clients.

Responsibilities:

• Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials
• Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services
• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments

Requirements:

• Bachelor's degree or above, has strong interest in Education-related fields
• Quick to learn and master the basic knowledge required for work, with a strong sense of customer service
• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills
• Bilingual proficiency in both English and Mandarin is Required
• 1–3 years of experience in the education-related customer service field is a plus, but not required