Federal Financial Customer Service Rep

Senture, LLC provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and utilize multiple systems to document and resolve issues while following client-specific guidelines.

Responsibilities:

• Provide professional, high-quality customer service on inbound and outbound calls
• Accurately document and update customer information in internal systems
• Verify and correct customer data as needed
• Actively listen and provide clear, helpful solutions
• Conduct outbound calls for surveys or client-specific outreach
• Meet schedule adherence and performance expectations
• Use performance data to continuously improve service delivery

Requirements:

• High School Diploma or GED (verification required)
• U.S. Citizenship or minimum of 3 years permanent residency
• Strong communication and multitasking skills
• Basic computer proficiency (multiple systems/tabs)
• Ability to sit for extended periods
• Ability to pass pre-employment testing, drug screen, and background investigation
• Reliable non-cellular high-speed internet (fiber, DSL, or cable only)
• Minimum speeds: 50 Mbps download / 15 Mbps upload
• Completion of a strict, multi-step security clearance process
• Accurate documentation and updating of customer information in internal systems
• Verification and correction of customer data as needed
• Active listening and providing clear, helpful solutions
• Meeting schedule adherence and performance expectations
• Using performance data to continuously improve service delivery
• Prior call center or customer service experience