Federal Financial Customer Service Rep

Senture, LLC is a company that provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. They are seeking motivated individuals for the role of Federal Financial Customer Service Rep, where responsibilities include handling calls, assisting customers, and documenting issues while following client-specific guidelines.

Responsibilities:

• Provide professional, high-quality customer service on inbound and outbound calls
• Accurately document and update customer information in internal systems
• Verify and correct customer data as needed
• Actively listen and provide clear, helpful solutions
• Conduct outbound calls for surveys or client-specific outreach
• Meet schedule adherence and performance expectations
• Use performance data to continuously improve service delivery

Requirements:

• High School Diploma or GED (verification required)
• U.S. Citizenship or minimum of 3 years permanent residency
• Strong communication and multitasking skills
• Basic computer proficiency (multiple systems/tabs)
• Ability to sit for extended periods
• Ability to pass pre-employment testing, drug screen, and background investigation
• Reliable non-cellular high-speed internet (fiber, DSL, or cable only)
• Minimum speeds: 50 Mbps download / 15 Mbps upload
• In-person attendance is required for fingerprinting and security processing at the client location
• Prior call center or customer service experience