Senior Solutions Engineer

Voxie is a company that has developed a unique SMS platform designed for franchises, enhancing customer engagement and sales across numerous locations. They are looking for a Senior Solutions Engineer to lead the technical aspects of sales and implementation processes, ensuring successful integration and customer satisfaction. This role involves collaborating with sales teams, designing technical solutions, and providing ongoing customer support throughout the implementation journey.

Responsibilities:

• Join Sales calls and lead communications to uncover prospects’ technical landscape, pain points, and business goals
• Design and deliver compelling, technically-informed demos that showcase how Voxie solves real problems
• Dig deep into client workflows, existing tech stacks, and integration needs
• Own the creation of integration field mappings, process flows, and technical specifications once use cases and workflows are aligned
• Drive the cadence — don’t wait to be asked
• Serve as the bridge between clients, third-party technical vendors, and your teammates across departments here at Voxie
• Navigate the world of MCP, APIs, webhooks, Zapier, SFTP, and other integration solutions
• Review SDK and third-party technical documentation, write clear technical design docs, and translate customer requirements into well-scoped issues in Linear (or equivalent) so engineering can execute
• Build out detailed customer journeys and process flows that visualize how Voxie fits into (and enhances) existing operations
• Guide clients through technical implementation, troubleshoot integration hiccups, and ensure a smooth handoff to the Onboarding team once the technical heavy lifting is done
• Help establish repeatable processes, documentation standards, and best practices that scale as we grow
• Identify friction points in the sales-to-implementation journey and recommend improvements to Product, Engineering, and internal teams
• Share your expertise through internal enablement sessions, documentation, and mentoring to help elevate the technical acumen of the broader team