Customer Success Manager (U.S.)

Hive Learning is a company focused on enhancing learning experiences, and they are seeking a Customer Success Manager to lead onboarding for new clients and ensure customer satisfaction. The role involves conducting business reviews, training sales teams, and providing strategic support to U.S. customers.

Responsibilities:

• Lead onboarding for new U.S. clients
• Conduct quarterly business reviews
• Train sales teams on Hive Perform
• Drive usage and ensure >90% retention
• Identify expansion opportunities
• Serve as senior contact for U.S. customers
• Provide technical and strategic support

Requirements:

• Bachelor's degree required
• 3–5 years in SaaS CS or Account Management