About this role

First-level support: respond to incoming requests from our partner clubs (questions, issues, assistance requests).
Triage and resolution: analyze requests, resolve straightforward issues, and escalate to Product or Development teams when necessary.
Client communication: provide clear, prompt, and professional follow-up with clubs.
Voice of the customer: collect feedback, identify friction points, and report recurring needs to internal teams.
Documentation: contribute to improving the knowledge base (FAQ, user guides).
Improvement of internal processes: activity tracking and automation.
May be required to travel to client sites.

Currently a student in a business school, engineering school, university, or equivalent.
Excellent written and verbal communication skills in French; English is a plus.
Strong service mindset and good listening skills.
Analytical mindset, attention to detail, organized and autonomous.
Interest in technology and sports.
Proficiency with office tools (Notion, Slack, Excel / Google Sheets).
Comfortable with CRM, ticketing, or support tools (HubSpot, Front, etc.) or willing to learn.
Ability to work in a team within a fast-paced environment.

Customer Success Manager – Internship

Key skills