Lead Business Technology Analyst

Entegra is hiring a Lead Business Technology Analyst to join their Business Solutions team. This role involves translating business requirements into actionable technical tasks, acting as a bridge between stakeholders and IT, and ensuring successful delivery of features through Agile methodologies.

Responsibilities:

• Actively participate in daily Scrum meetings, sprint planning, and retrospective sessions
• Write highly detailed, actionable user stories that clearly capture product features, acceptance criteria, and functionality for the IT development team
• Maintain and groom the daily product backlog, ensuring items are organized, up-to-date, and ready for development
• Track the status of new feature development alongside technical debt mitigation within the sprint cycles
• Serve as a daily point of contact for triaging user issues, product inquiries, and technical support requests
• Route escalated bugs and complex tickets to IT development teams, tracking them closely through to rapid resolution
• Monitor support workflows and ensure service-level agreements (SLAs) are consistently being met
• Ensure bug fixes are properly logged, prioritized, and inserted into the Agile sprint backlog by the Director
• Coordinate and execute hands-on User Acceptance Testing (UAT) to validate that developed features functionally meet the original requirements before launch
• Partner directly with the Platform Adoption & Enablement team during UAT to capture and document critical 'voice of the customer' feedback
• Log, track, and re-test defects identified during the QA and UAT phases
• Review completed solutions to ensure they align functionally with the documented client or business needs
• Compile platform reporting, user metrics, and data dashboards to support the Director in delivering Quarterly Business Reviews (QBRs)
• Partner with the Director of Operations to coordinate the administrative configuration and release details of new features
• Coordinate seamlessly with product marketing, operations, and enablement teams to support Go-To-Market (GTM) launches on a tactical level
• Document meeting outcomes, track action items, and keep project teams informed on day-to-day progress and risks

Requirements:

• 3–5+ years of professional experience as a Business Analyst, Product Owner, or similar execution-focused role in a software/platform environment
• Strong hands-on experience in Agile methodologies, writing technical user stories, and managing product backlogs (e.g., Jira, Azure DevOps)
• Experience executing UAT and managing support triage, ticketing, or bug-tracking workflows
• Very-high attention to detail, with an ability to connect the smallest experience elements to the big picture goals at the team level
• Exceptional communication and collaboration skills—at ease coordinating across technical development teams and non-technical business users
• Minimum Education Requirement - Bachelor's Degree or equivalent experience
• Minimum Functional Experience - 3 years IT-related experience