Disaster Relief Customer Service Agent

Senture, LLC provides inbound and outbound premium customer care call support to various federal, state, and commercial accounts. They are seeking a Disaster Relief Customer Service Agent to provide exceptional customer service support to those impacted by catastrophic weather, following protocols and guidelines while using web-based systems to answer inquiries.

Responsibilities:

• Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction
• Document each customers inquiry information into a database
• Verify customers information, making corrections and updates as needed
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible
• Follow-up with callers as necessary
• Use statistical contact center data to make improvements to performance
• Outbound calling for surveying to obtain client specific information
• Shift and Schedule adherence

Requirements:

• High School Diploma or GED
• Prior call center or customer service experience highly desired
• Effective verbal and written communication skills
• Ability to multi-task
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
• Ability to sit for extended periods of time
• Ability to successfully pass a background investigation and drug screen
• Must successfully pass preemployment criteria testing and internet speed test
• Must be able to obtain and maintain required clearance level
• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
• Must be able to meet the minimum internet speed requirements for specific program
• Hotspots, satellite and wireless internet service is NOT allowed for this role
• Bilingual in Spanish is a plus