IX Mid Market & Commercial Revenue Architect Manager

Gong is a company that leverages AI to revolutionize how revenue teams succeed. As the Manager of Mid Market Revenue Architects, you will lead a team focused on driving revenue transformation for mid-sized customers, particularly in the Financial Services and Healthcare sectors, by architecting workflows and fostering team adoption of Gong's AI Operating System.

Responsibilities:

• Team Leadership & Coaching: Recruit, develop, and lead a high-performing team of Revenue Architects. Provide consistent coaching on account strategy, executive presence, and value realization
• Revenue Transformation Strategy: Partner with senior GTM leaders to design and oversee the execution of strategies that modernize their revenue operations through Gong’s AIOS. Develop a distinct point of view for how Gong drives these outcomes for customers specifically in the financial services and healthcare industries
• Workflow Architecture Oversight: Guide your team in mapping current-state customer processes to AI-driven workflows that translate to revenue outcomes
• Adoption and Change Management: Drive adoption initiatives that foster behavior change and embed Gong into daily team rhythms across the IX customer segment
• Value Realization: Empower your team to use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value
• Renewal and Expansion Management: Own the aggregate renewal strategy and execution for the team, partnering with cross-functional leaders on growth and NDR
• Cross-Functional Collaboration: Partner with internal leadership teams (Product, Sales, Marketing) to ensure an exceptional and seamless customer experience throughout the entire journey

Requirements:

• 2+ years of direct people management experience leading Customer Success, Account Management, or Professional Services teams in a B2B SaaS company
• 6–10+ years of total proven experience in customer-facing roles (CSM, AM, Implementation, or similar)
• Experience working with Financial Services or Healthcare customers, or professional work experience in those industries
• Proven track record of coaching others to own relationships with senior (VP and C-suite) stakeholders and lead value/ROI conversations
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives
• Excellent communication, negotiation, and presentation skills, with the ability to influence at the leadership level
• Data-driven mindset with a focus on delivering measurable outcomes and tracking team-wide KPIs
• Passion for driving customer outcomes and contributing to a high-performing and accountable work culture
• Our Managers are self-starters who excel in high-paced environments and thrive in change and ambiguity
• Our top leaders have a growth mindset, pride themselves in being coachable, and are dedicated to winning together, enjoying the ride, and challenging conventional wisdom