Business System Analyst

Requirement/Must Have:

• Minimum 7 years of experience as a Business Systems Analyst in large-scale financial services or technology environments.
• Strong technical systems analysis and business requirements gathering experience.
• Deep expertise in payments systems, including Interac eTransfer and account transfer solutions.
• Strong understanding of the Canadian payments ecosystem and settlement lifecycle.
• Experience with APIs, REST/JSON, SQL, and system integration patterns.
• Experience working in Agile/Scrum delivery environments.
• Strong communication, stakeholder management, and documentation skills.
• Ability to work in fast-paced and regulated environments.

Experience:

• Experience analyzing end-to-end payment flows including initiation, validation, settlement, reconciliation, and exception handling.
• Experience preparing Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), use cases, process flows, and data mappings.
• Experience supporting payment tracking, entitlement management, fraud controls, and settlement cycles.
• Experience collaborating with architects and developers on API integrations and microservices-based systems.
• Experience supporting QA/UAT activities, defect triage, and root cause analysis.
• Experience working with commercial or corporate banking platforms.
• Experience supporting cloud-native and event-driven architectures.
• Experience with real-time or near real-time payment systems preferred.

Responsibilities:

• Act as the liaison between business and technology teams.
• Gather, analyze, and document business and technical requirements.
• Lead workshops, stakeholder interviews, and requirement analysis sessions.
• Analyze and document payment workflows and system integrations.
• Create BRDs, FSDs, user stories, use cases, sequence diagrams, and data mappings.
• Provide subject matter expertise in Interac eTransfer processing and treasury cash management solutions.
• Collaborate with compliance and operations teams to ensure regulatory adherence.
• Support API-based integrations and downstream system connectivity.
• Participate in Agile ceremonies and backlog refinement activities.
• Assist QA and UAT teams with testing support and issue resolution.
• Contribute to release planning and go-live readiness activities.

Should Have:

• Experience with RBC Edge digital banking platforms or similar cash management systems.
• Knowledge of ISO 20022 messaging standards.
• Exposure to real-time payment systems.
• CBAP or Agile certification preferred.
• Strong analytical mindset with high attention to detail.
• Ability to balance business priorities with technical constraints.

Skills:

• Business Systems Analysis.
• Payments and treasury cash management.
• Interac eTransfer processing.
• Requirements gathering and documentation.
• API integrations and REST/JSON.
• SQL and data analysis.
• Agile/Scrum methodologies.
• Process mapping and workflow analysis.
• System integration and architecture understanding.
• Stakeholder communication and collaboration.

Qualification and Education:

• Bachelor’s degree in Business, Information Technology, Computer Science, or related field preferred.
• CBAP or Agile certification is a plus.