Product Manager - Digital Distribution and Servicing

Brown & Brown is seeking a Product Manager – Digital Distribution and Servicing to join their growing team. The role involves defining and owning the digital product strategy for online insurance distribution and servicing, optimizing digital funnels, and enhancing customer experience through seamless omnichannel journeys.

Responsibilities:

• Define and own the digital product strategy for online insurance distribution and servicing
• Translate business goals into a clear product roadmap aligned with growth, efficiency, and customer experience objectives
• Identify opportunities to expand digital channels (e.g. aggregator platforms, direct-to-consumer, embedded insurance)
• Drive improvements in quote-to-bind journeys, focusing on conversion rate optimization (CRO)
• Optimize digital funnels across web, mobile, and partner ecosystems
• Lead experimentation (A/B testing) to continuously improve acquisition performance
• Design and deliver scalable self-service capabilities (policy management, claims initiation, endorsements, renewals)
• Reduce cost-to-serve through automation and intelligent workflows
• Enhance customer experience through seamless omnichannel journeys
• Define and track KPIs across the product lifecycle
• Leverage data to prioritize backlog and inform product decisions
• Partner with data science teams to embed personalization, pricing insights, and predictive models
• Own the product backlog and work closely with engineering teams in agile delivery models
• Translate business requirements into clear user stories and acceptance criteria
• Ensure timely, high-quality delivery of product features
• Collaborate with underwriting, distribution, marketing, operations, and compliance teams
• Align senior stakeholders on roadmap priorities and trade-offs
• Act as the “voice of the customer” across internal forums
• Ensure all digital journeys comply with regulatory requirements across relevant markets
• Work closely with compliance and risk teams to embed controls within digital processes
• Build and lead a high-performing team of digital product managers

Requirements:

• 5–10+ years of product management experience, ideally within insurance, fintech, or digital platforms
• Strong experience in digital acquisition funnels and/or high-volume transactional products
• Proven track record of delivering customer-facing digital products at scale
• Deep understanding of digital distribution models (aggregators, direct, embedded)
• Strong analytical mindset with experience using data to drive decisions
• Experience with agile methodologies and product management tools (e.g. Jira, Confluence)
• Excellent stakeholder management and communication skills
• Insurance products (e.g. personal lines, SME, or specialty lines)
• Knowledge of policy lifecycle (quote, bind, service, claims, renewals)
• Familiarity with pricing, underwriting, and regulatory constraints
• Able to travel up to 30%
• Experience in the insurance industry, including risk, and regulatory considerations