Sr Product Manager (Patient Experience)

Henry Schein One is a global leader in dental management, analytics, communication, and marketing software. They are seeking a Sr Product Manager for their Patient Experience team to build products that enhance patient interactions and streamline dental practice operations.

Responsibilities:

• Conduct in-depth customer research and interviews to uncover patient and practice needs, focusing on solutions that address complete challenges for patients and dental providers
• Deep discovery with dental practices and patients to understand where the real friction lives — and build solutions that address whole problems, not just symptoms
• Data-informed prioritization that connects product bets to measurable outcomes: more bookings, less admin work, better patient retention
• Cross-functional collaboration with engineering, design, marketing, and sales to take features from idea to launch to iteration
• Clear, durable artifacts — PRDs, roadmaps, strategy docs, etc. that keep leadership and partners aligned
• A sharp eye on the competitive landscape in dental tech and digital patient experience, ensuring we stay ahead of the curve
• Mentorship and knowledge-sharing that lifts the whole PM team
• Champion the voice of the patient and practice in every product decision, ensuring our solutions deliver actionable insights that optimize both operations and patient care

Requirements:

• 4+ years of product management experience shipping B2B software, ideally in healthcare, communications, or a digital experience platform
• A track record of outcomes, not just outputs - reduced manual tasks, improved engagement metrics, increased conversions, happier users
• Fluency in cross-functional leadership within a matrixed org: you know how to align without authority and move things forward across business units
• Strong instincts for discovery and validation - you don't assume you know what customers need; you go find out, and you let the data shape your conviction
• A bias toward action: you make thoughtful decisions quickly, break big bets into testable increments, and don't let perfect be the enemy of shipped
• Communication skills sharp enough to speak fluently with engineers, executives, and customers - often about the same product, in the same week
• Commitment to continuous growth - you seek out feedback, reflect on it honestly, and get better
• Bachelor's Degree in a related field
• Experience with Twilio or similar communications platforms
• Experience building or integrating AI-powered features
• Familiarity with agentic workflows
• A point of view on where LLMs and automation create real leverage in healthcare workflows