Senior Product Manager, Hardware

Toast is a company focused on building a restaurant platform to help restaurants thrive. They are seeking a Senior Product Manager for Hardware to lead the development of next-generation hardware products, engage with customers for feedback, and collaborate with various teams to ensure successful product launches.

Responsibilities:

• Work on the next generation hardware devices for our customers
• Be the voice of the customer. Understand deeply and broadly what the functional, social and emotional needs of users are and lead the design and development of products that will delight our customers
• Discover customer pain points and unmet needs and drive for high quality feature requests
• Develop Product Requirements Documents to drive hardware development, as well as communicate feature requests to the engineering team in a fast-paced environment
• Manage vendors and overseas suppliers, comfortable with evening calls with overseas suppliers and be able to clearly communicate requirements and deliver quality products on time
• Deeply understand the competitive landscape and strategize and prioritize resources so we build the best products to win
• Lead by influence. Work closely with the Toast product, UX, engineering and operations teams to support business needs, develop business case, justify the ROI, and owning the product roadmap
• Work closely with the Marketing, Finance, Operations and Customer Success teams to execute flawless launches
• Manage multiple projects, and fulfill product requests within tight timelines
• Source new products and drive the qualification of the product internally and externally
• Analyze and track product KPIs to understand how hardware products are performing in the field post launch

Requirements:

• A minimum 5 years Product Manager in a fast-paced hardware development environment and have launched at least 2 hardware product to market
• Strong understanding of hardware product development processes, from market research, user study, design, prototyping, production and post production quality support
• Experience building strategic partnerships with hardware vendors and suppliers
• Proven 0→1 builder with strong product intuition, a relentless eye for design and UX, and a bias toward getting things in front of users and iterate fast. -you'll be driving the next generation of restaurant technology and shaping what that looks like for years to come
• Proven experience in bridging the technical and business sides of hardware projects, including the desire to lead through collaboration of these stakeholders
• Strong communication skills, including the ability to demonstrate ideas visually
• Proven time management, prioritization and organizational skills (must be able to prioritize workload and meet deadlines)
• Strong problem-solving skills
• Experience in user experience design and research
• Experience in data mining and/or querying skills
• Experience shipping products in Voice AI, conversational interfaces, or wearable hardware is preferred