TRICARE Customer Service Rep Alaska

TriWest Healthcare Alliance is dedicated to serving our nation’s heroes, and they are seeking a TRICARE Customer Service Representative to facilitate health care needs for military populations. In this role, you will provide outstanding customer service by responding to inquiries regarding enrollment, claims, referrals, and appointments in a fast-paced Contact Center environment.

Responsibilities:

• Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence
• Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact
• Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule and prioritize workload to answer incoming calls
• Document customer interactions and cases in a customer relationship management (CRM) system
• Participates in continuous training in order to become fully proficient in resolving all customer inquiries
• Regular and consistent attendance

Requirements:

• High School diploma or GED
• U.S. Citizenship
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• At least two years of professional work experience in a customer service environment
• Excellent verbal and writing skills
• Technology literate and experienced in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment
• TRICARE customer service experience
• Contact center experience to include call center chat messaging
• Military connectedness