Senior Application Engineer

General Dynamics Information Technology is seeking a motivated Senior Application Engineer to support and maintain mission-critical business applications and integrations across enterprise systems. The role involves ensuring operational stability, performance, and security while collaborating with stakeholders to translate business requirements into technical solutions.

Responsibilities:

• Provide support for business-critical applications and integrations operations
• Ensure high availability, performance, and reliability of applications, integrations and enterprise systems
• Monitor system health, job execution, data flows, and respond to alerts
• Partner with functional teams to troubleshoot process issues
• Troubleshoot incidents, perform root cause analysis, and implement fixes
• Configure and monitor batch jobs, file schedules, and dependencies
• Translate business requirements into technical solutions
• Design, develop and maintain integrations using file-based methods or APIs
• Create and maintain data mappings between systems
• Build scalable, reusable integration components that optimize workflows
• Ensure data accuracy, transformation logic, and validation rules
• Lead testing, deployments, and migrations
• Coordinate with vendors and cross-functional teams
• Maintain design and operations documentation
• Identify and support continuous process improvement including AI adoption
• Deliver excellent customer service to business users

Requirements:

• Bachelor's degree
• 5+ years minimum supporting business critical applications, integrations, or enterprise systems
• Experience specifically working with file-based integrations (EFT/MFT), integration platforms (iPaaS, middleware), or API/web services
• Hands-on experience supporting enterprise business applications, complex process flows and integrations
• Strong understanding of enterprise system architecture, data structures, and integration patterns
• Ability to bridge technical implementation and business processes
• Experience supporting on-prem or cloud native file transfer and integration platforms
• Strong troubleshooting and analytical skills
• Hands-on experience supporting batch jobs, scheduled processes, and data feeds
• Experience developing and supporting integrations for critical enterprise applications
• Experience modernizing legacy integrations moving toward APIs/event-driven models
• Strong understanding of incident, problem, and change management processes
• Experience with ITSM ticketing systems (ServiceNow, Jira, etc.)
• Ability to work with business users, vendors, and internal technical teams
• Strong documentation, communication, and customer service skills
• Ability to participate in on-call rotations and provide after-hours support when required
• Strong organizational skills and attention to detail
• Excellent customer service and issue resolution skills
• Strong written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders
• Experience supporting core business processes across Finance (accounting, planning, treasury, tax) and HR (employee lifecycle)
• Proven ability to adapt to new tools and technologies