Customer Service Representative/Order Entry Specialist

Dexian is a leading technology and professional staffing company with a global presence. They are seeking a Customer Service Representative/Order Entry Specialist to provide customer services related to sales and ensure good customer relations are maintained while resolving claims and complaints effectively.

Responsibilities:

• Provides customer services relating to sales, sales promotions, installations and communications
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws
• Develops organization-wide initiatives to proactively inform and educate customers
• Develops improvement plans in response to customer surveys

Requirements:

• Minimum of 2 or more years experience
• Knowledge acquired through experience, specialized education or training
• Basic understanding of work routines and procedures in own discipline
• Ability to maintain good customer relations
• Ability to resolve customer claims and complaints fairly and effectively
• Ability to develop organization-wide initiatives to inform and educate customers
• Ability to develop improvement plans in response to customer surveys