Customer Service Representative

AMP&M, LLC is a woman-owned, full-service promotional products and creative branding company that supports clients with branded merchandise and marketing initiatives. The Customer Service Representative is responsible for providing customer care, order management, and sales support while ensuring a positive client experience through effective communication and order processing.

Responsibilities:

• Provide professional, friendly, and timely support to clients, sales representatives, suppliers, and internal team members
• Communicate order issues, production concerns, inventory updates, and customer needs proactively
• Build strong partnerships with assigned sales representatives through consistent follow-up, attention to detail, and ownership of assigned work
• Review submitted orders within 24 hours for complete information, accurate pricing, acceptable margin, artwork readiness, and delivery requirements
• Return incomplete or noncompliant orders for correction and notify the sales representative with clear notes outlining required updates
• Create and send purchase orders and artwork to vendors; notify accounting and sales immediately if an order cannot be processed due to credit limits, past-due balances, or other issues
• Generate packing slips, backorders, and related order documents as needed
• Maintain detailed Job Tracker notes and follow-up dates so order status is clear and current
• Confirm vendor receipt of purchase orders and artwork; obtain estimated ship dates, proof status, and tracking information
• Send order acknowledgments and ship confirmations to customers promptly as information becomes available
• Manage follow-up dates for critical, rush, or special-action orders to support on-time shipment
• Process vendor acknowledgments and proof approvals the same day they are received
• Follow up on vendor invoices within 48 hours after shipment to support timely customer billing and vendor payment terms
• Update purchase orders, sales orders, and job descriptions as needed to match vendor invoices and ensure accurate billing, commissions, and repeat-order records
• Review and complete Job Tracker activity daily
• Develop strong supplier relationships through meetings, communication, and ongoing collaboration
• Review supplier catalogs and product information to strengthen product knowledge, idea generation, and lead-time guidance
• Support project management needs and assist with other duties as assigned by leadership

Requirements:

• Self-directed, motivated, and able to complete tasks accurately and on time
• Strong communication, collaboration, organization, and time-management skills
• Ability to manage multiple details in a fast-paced, deadline-driven environment
• Professional, friendly, and polished communication with clients, suppliers, and colleagues
• Strong computer skills, including Microsoft Office; Adobe Illustrator experience is a plus
• Ability to follow established processes within the Facilis business model
• Attention to detail, positive attitude, and desire to contribute to a growing business
• Professional appearance required for video calls and in-person meetings
• Bachelor's degree preferred but not required
• Promotional products, Facilis, customer service, or fast-paced sales support experience preferred