Product Operations & Strategy Senior Manager

Félix is building a financial ecosystem for Latin immigrants in the U.S., focusing on revolutionizing remittances through an AI-powered chatbot. The Product Operations & Strategy Senior Manager will partner with leadership to translate strategic visions into actionable plans, ensuring operational excellence and cross-functional alignment within the product teams.

Responsibilities:

• Partner directly with the VP of Consumer Payments and squad leaders to translate broad strategic visions into crisp, high-impact presentations and clear organizational directions for internal and external stakeholders
• Co-lead alignment on massive, complex strategic topics across internal leaders. Key immediate tracks include
• Scaling the maximum possible use of AI tools across our pipelines while tightly interfacing with the AI engineering team and remaining deeply fraud and compliance-conscious
• Designing and operationalizing workflows that allow seamless multi-product feature interaction
• Partner closely with Data Analytics and User Research teams to uncover hidden user opportunities, land key product discoveries, and turn raw data into structured, actionable business decisions
• Continually audit and optimize day-to-day operations (high-leverage meetings, ClickUp architectures, documentation) to inject speed and visibility—focused strictly on execution, avoiding process for the sake of process
• Co-drive the framework for OKR setting, tracking milestones, and orchestrating the periodic Roadmap Summits to keep cross-functional dependencies fully aligned and delivery on plan

Requirements:

• Proven experience operating in fast-growing, hyper-scaling startup environments. You are deeply hardworking, resilient, and focused on execution
• Ability to operate with complete independence, add immediate clarity inside highly ambiguous environments, and make sound, data-backed operational trade-offs
• Strong capability for data analysis and structured thinking. You are highly organized in how you approach problems and can seamlessly read, synthesize, and leverage metrics
• Elite stakeholder management skills. You can comfortably guide, influence, and align diverse, cross-functional teams (Engineering, Product, Compliance, Finance) without relying on direct authority
• Familiarity managing agile product-management tools (e.g., ClickUp, Jira, Notion) and modern tracking frameworks (OKRs / Roadmaps)
• Curious about modern technology trends. Experience or clear understanding of how to operationalize AI, automation, or scalable financial product workflows is highly valued
• 100% fluent in both English and Spanish is required, as you will host meetings and build executive reporting for global cross-functional leadership
• These are the applicable requisites, although equivalent competencies in any of the above will also be considered