Product Operations Manager: Practice & Enablement

Extra Duty Solutions runs the infrastructure behind off-duty and extra duty programs for law enforcement agencies nationwide. They are seeking a Product Operations Manager to build the operating system for their product team, ensuring efficiency in product flows, data access, and onboarding processes.

Responsibilities:

• The product team's operating rhythm: planning cadences, roadmap reviews, and OKR cycles that run on schedule without anyone chasing them
• The product tech stack: Jira and Confluence today, Pendo for analytics, and a dedicated product management tool as the team scales
• Consistent access for every PM to usage data, dashboards, and research insights, so no one is blocked waiting on numbers
• The intake and prioritization process across the team: you run the mechanics and keep the data honest, PMs and product leadership make the calls
• Cross-functional dependency tracking between product, engineering, design, and go-to-market as those handoffs grow
• PM onboarding and the team's standard ways of working: templates, definitions of done, and the playbooks that get a new hire productive fast
• A structured feedback pipeline that turns stakeholder signals, customer feedback, NPS, and support tickets into roadmap-ready input (this matters: most signal reaches product through account managers and sales, not directly from officers or customers)
• A documented operating rhythm: cadence calendar, roadmap review format, and OKR process the whole team runs against
• A single source of truth for product data: Pendo dashboards and usage views that PMs and leadership trust and use without asking
• A reporting layer that keeps leadership current on roadmap progress without PMs spending their week building status decks
• A PM onboarding kit that gets a new product manager shipping in weeks, not months

Requirements:

• 5+ years in product operations, product management, or a closely related discipline running the operating layer for a product team
• Advanced Jira and Confluence administration: you have set these tools up and optimized them, not just used them
• Experience standing up planning cadences, roadmap reviews, and OKR or equivalent goal processes
• Strong with product analytics and reporting: you can build dashboards and turn raw usage and feedback data into structured, decision-ready input
• Comfort operating where signal is mediated: most user feedback at EDS comes through account managers and sales, not end users
• A bias for systems over heroics: you reduce friction so other people move faster
• Strong written communication: you will produce newsletters, changelogs, and stakeholder reporting that people actually read
• Candidates residing in North Carolina or Texas are preferred
• Built the product operating system for a team scaling from a few PMs into a real organization
• Used gen AI to automate reporting, synthesize feedback, or cut the admin load on a product team
• Background in tech-enabled services, workforce management, field services, or public safety: software that supports human service delivery, not pure SaaS
• Experience coordinating user research logistics (recruiting, scheduling, repository) in the absence of a dedicated researcher
• Familiarity with PE-backed operating discipline and board-level reporting cadences